CBN appoints CIBN as secretariat for ADR platform

The Chartered Institute of Bankers of Nigeria says it has been appointed by the Central Bank of Nigeria as the secretariat for the Alternative Dispute Resolutions platform for mortgage banks. According to a statement, the CBN established a sub-committee on ethics and professionalism for mortgage bankers in a renewed effort to build public confidence as […]

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Access Bank upgrades Ombudsman to boost dispute resolution

Consistent with its reputation for adopting best practices in all facets of its operations, Access Bank Plc has upgraded its in-house Customer Ombudsman for the purpose of resolving service issues between the Bank and its customers in the normal course of business. The Ombudsman process is an Alternate Dispute Resolution (ADR) yet informal medium wherein […]

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