NewVoiceMedia Study Finds U.S. Sales Reps Are Failing to Provide the Emotive Experiences That Boost Customer Acquisition and Retention
SAN FRANCISCO–(BUSINESS WIRE)– New research1 from NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, reveals that just 35 percent of U.S. sales professionals made a personal or emotional connection with the majority (51 percent or more) of their prospects over the last year, despite acknowledging the impact that emotive experiences […]
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