United Bank for Africa (UBA) Plc’s chat banking personality, Leo, has been launched in Cameroon, Zambia, Cote D’Ivoire, Senegal and Congo.
Already Leo which has been very active in Nigeria, has brought ease to the customers, as it has aided them with numerous transactions since the beginning of the year when it was officially launched in Lagos.
With this launch, customers and non-customers of the bank will be able to make use of their social media accounts to carry out numerous banking transactions from the comfort of their devices – mobile phones, laptops, tablets, palmtops and the likes.
The interesting thing to note is that Leo, while delivering lifestyle and quality banking through the Facebook Messenger chat platform, has come into these markets with some new and additional features.
For instance, users can derive vital information from the chatbot as he can provide the names of global personalities around key markets. Another new feature of Leo is that when asked, he can provide the current time in any city and the weather conditions making it easy for customers and non-customers who seek to navigate between cities to do so with ease.
This, is in addition to the other key features of the artificial intelligence personality which include addressing any type of banking concerns raised by customers. They will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up.