The Nigerian Communications Commission (NCC) has advised subscribers to stop unsolicited and most often, provocative text messages by sending “STOP” to “2442”.
It said this was part of its ongoing campaign to enlighten consumers on their rights to better services.
Declaring 2017 as the year of Nigerian Telecom Consumer, its Executive Vice Chairman (EVC) Prof. Umar Garba Danbatta said the campaign would focus on two key areas: improving the quality of service, protecting and educating the consumer.
“To address the unsolicited calls received by consumers, the NCC has introduced the Do Not Disturb (DND) facility where consumers are urged to activate the service by dialing “2442”.
A statement endorsed by its Director, Public Affairs, Tony Ojobo, explained that the EVC also advised consumers to access the customer toll free line by dialing 622 to register their complaints if they do not get such complaints addressed by the mobile network operator (MNO).
According to him, NCC intends to increase the awareness level and the activation level of these two initiatives to ensure that the consumer experiences improved QoS this year and beyond.
“The Commission is implementing measures to reduce dropped call rate (DCR) to meet its benchmark of less than one percent. It will closely monitor, track and review the Key Performance Indicators (KPIs) of operators by Network Integrity and Technical Standards Department.
“Greater efforts would also be put in Compliance, Monitoring and Enforcement of set standards,” the EVC was quoted to have said.
The Commission has started an enlightenment campaign to let the consumers know what to do whenever the issue of unsolicited telemarketing arises.
Jingles are already running on radio stations and adverts in the print and other media are underway.
Subscribers have also been advised to avoid buying pre-registered Subscriber Identity Module (SIM) cards because of the dangers such action portend to the security of themselves and the entire society.
“Every SIM card purchased must be registered with the network provider,” the NCC insisted.