FCMB aim for 3.8m customers’ base

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First City Monument Bank (FCMB) has announced the opening of its branch in Gbagada, in Lagos State with effect from June 13 this year. The lender also plans to raise its customers’ base to 3.8 million, with 600,000 expected join its base within this year.

The new branch, on Diya Street, Ifako-Gbagada, is in line with its plan to make its operation accessible to its customers and members of the public.

“The location of the branch takes into consideration convenience for our customers and other people living in Gbagada, Shomolu, Anthony, Ogudu, Oworoshoki, Bariga, Akoka and the environs,” the bank said in a statement.

The Vice President, Branch Management and Trade Services, Oluwakayode Adigun said: “We are pleased to establish a presence in the neighbourhood, as part of our continued retail drive. This is not just another branch as each of FCMB’s new branches brings with it, something special in terms of structure, aesthetics and above all, the excellent customer experience, to be provided by an excellent team of service professionals, who will not only serve you in the traditional manner, but also assist with mobile and internet banking registration and basic tutorials.”

The bank’s Group Chief Executive/CEO, Ladi Balogun said: “With a robust product suite for businesses and individuals and our award winning service culture, we are intent on leveraging these capabilities by investing extensively in channels to reach more customers. Today, our customers are embracing alternative channels such as mobile at an impressive rate, whilst many still need the reassurance of an experienced banker and the infrastructure a branch offers.”

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